Privacy Policy

When you submit a booking request, we may collect:

• first name and last name,
• phone number,
• guest count,
• requested booking date and time,
• preferred section or seating preference,
• notes or special requests you choose to provide.

We may also collect technical, security, and verification-related information such as:

• verification session identifiers, status, and timestamps,
• Cloudflare Turnstile or similar security check tokens,
• rate limiting and anti-abuse signals,
• IP address, device, browser, and request metadata,
• limited logs needed to operate, secure, and troubleshoot the service.

We use your information to:

• process and transmit your booking request,
• verify your phone number,
• help restaurants review and manage requests,
• send or support booking-related communications,
• detect fraud, spam, abuse, and security issues,
• maintain and improve the reliability of the service.

We may share relevant booking information with:

• the restaurant receiving your request,
• service providers that help us operate the platform,
• messaging and verification providers, including WhatsApp/Meta or Twilio where configured,
• security providers such as Cloudflare Turnstile,
• hosting, infrastructure, database, monitoring, and support providers,
• authorities or other parties when required by law or to protect rights and safety.

We do not sell your personal information.

We may use phone verification, one-time codes, rate limiting, Turnstile checks, request metadata, and related security measures to reduce spam, fake requests, and misuse of the service.

These tools may process your phone number, IP address, device or browser information, verification attempts, and similar signals needed to confirm requests and protect restaurants and guests.

We keep personal information for as long as reasonably necessary for booking operations, customer support, fraud prevention, internal recordkeeping, dispute handling, legal compliance, and enforcement of our terms.

Retention periods may vary depending on the type of data and the needs of the restaurant or platform.

We take reasonable technical and organizational measures designed to help protect personal information against unauthorized access, disclosure, alteration, misuse, and destruction.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on the services used to operate the platform, your information may be processed in countries other than your own.

Where applicable, we seek to use reasonable safeguards appropriate to the nature of the data and the service.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing.

To make a privacy-related request, contact us at support@patronist.app.

Booking requests are submitted for the benefit of the restaurant you selected. The restaurant may separately store, review, and act on your request in accordance with its own policies and operational needs.

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Last updated" date.

For privacy questions or requests, contact: support@patronist.app