Terms of Service

Patronist provides an online form that allows guests to submit reservation requests to participating restaurants.

The service helps transmit booking details, verify phone numbers, and facilitate booking-related communication between guests and restaurant staff.

Submitting a request does not guarantee a table, a specific seating area, or a confirmed reservation.

A reservation is only confirmed when the restaurant accepts or confirms the request through its own workflow or direct communication with you.

You agree to provide accurate, complete, and current information.

You should only provide phone numbers that you own or are authorized to use for booking-related messages.

You must not:

• submit false, misleading, or fraudulent requests,
• use another person's phone number without permission,
• attempt to interfere with or abuse the booking system,
• use automated scripts, bots, or similar tools to spam requests.

To help prevent abuse and reduce fake requests, we may require phone verification before a request can be submitted.

By using the service, you agree to receive booking-related messages, including verification codes, request updates, or follow-up communication from the restaurant or from service providers acting on its behalf. Depending on configuration, these messages may be sent by SMS, WhatsApp, or other messaging providers.

Restaurants remain responsible for availability, seating assignments, timing, acceptance, refusal, cancellation, waitlist handling, seating decisions, and guest service.

Patronist is not responsible for whether a restaurant accepts, modifies, delays, or declines a request.

You may use this service only for lawful, personal, and legitimate restaurant booking purposes.

We may limit, suspend, or block access if we reasonably believe the service is being misused, abused, or used in a way that creates risk for restaurants, guests, or the platform.

We try to keep the service available and functioning correctly, but we do not guarantee uninterrupted access, error-free operation, delivery timing, or compatibility with every device or network.

Parts of the booking flow may rely on third-party providers such as hosting, database, messaging, phone verification, or security services.

Those providers may have their own terms and privacy practices.

To the maximum extent permitted by applicable law, the service is provided on an "as is" and "as available" basis without warranties of any kind.

Patronist will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to use of the booking pages, including restaurant refusal, overbooking, delays, missed messages, or service interruptions.

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date.

For questions about these terms, contact: support@patronist.app